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If you are dissatisfied with your purchase for any reason, you may return it to MVMEDIA.PRO within 30 days of the delivery date, subject to the conditions and exclusions below. You may initiate a return or exchange online by  Live Chat or Email.

If your original item included free items, you must return all associated items in order to receive a full refund. The retail value of any free items you keep, as well as any shipping charges, will be deducted from your refund. MVMEDIA.PRO can only refund your original purchase price—shipping fees are nonrefundable.

Eligibility Conditions

Please read conditions below. If all conditions are not met, MVMEDIA.PRO reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. MVMEDIA.PRO can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model. Return shipping fees for verified defective or damaged items will be reimbursed.


Please allow 3-5 business days for mail-in exchanges to be processed.

Limited Liability

MVMEDIA.PRO is not responsible for personal data or items left in returned merchandise. MVMEDIA.PRO is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Please note: any electronics containing user profile data must be either factory reset or password unlocked before sending back to MVMEDIA.PRO for return.

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